Faster service delivery & resident safety.
Escalate a Fault
We help you team up with your ward councillor to escalate faults. This ensures that your issue is attended to with the urgency it deserves.
Water | Power | Parks | Road
Escalate a Fault
Which area is the fault in?
Address of the fault?
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Get Current Location
Unable to get your location
Retrying location
How do I enable location for my device?
1. Open your phone's Settings app.
2. Tap on Location (or Security & Location, then Location).
3. At the top of the screen, toggle Location access to "on".
How do I enable location for a specific app?
1. Open the Settings app.
2. Tap on Location (or Security & Location, then Location).
3. Select App permissions or App-level permissions.
4. Tap on the specific app you want to grant permission to.
5. Select Allow only while using the app or Allow all the time.
6. Ensure Use precise location is turned on
How do I grant permission for a website?
1. When a website requests your location, a pop-up will appear. Tap Allow to grant access.
2. If you missed the pop-up or tapped Don't Allow, visit the website again (refresh the page).
How do I enable location for my device?
1. Open the Settings app on your iPhone.
2. Scroll down and tap on Privacy & Security.
3. Tap on Location Services at the very top of the page.
4. Toggle the Location Services switch to the green "on" position.
How do I enable location for the Safari app?
1. Open the Settings app on your iPhone.
2. Scroll down and tap on Safari (or tap Apps, and then Safari).
3. Tap on Location towards the bottom of the page.
4. Select Allow.
How do I grant permission for a website?
1. When a website requests your location, a pop-up will appear. Tap Allow to grant access.
2. If you missed the pop-up or tapped Don't Allow, visit the website again (refresh the page).
How do I enable location for a specific app?
1. Open the Settings app on your iPhone.
2. Scroll down and tap on Privacy & Security.
3. Tap on Location Services at the very top of the page.
4. Toggle the Location Services switch to the green "on" position.
5. Below the main toggle, tap on an individual app to set its specific location access permission.
6. Select While Using the App or Always.
7. Ensure Precise Location is toggled on.
How do I grant permission for a website?
1. When a website requests your location, a pop-up will appear. Tap Allow to grant access.
2. If you missed the pop-up or tapped Don't Allow, visit the website again (refresh the page).
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You will need to allow the use of your location in order to continue.
Getting Location
When clicked, your current location will only be requested once. No other location requests will be made unless this button is clicked again.
Enter Address
Enter the address of the fault
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Invalid address
Confirm your Location
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Confirm location in
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Report a Fault
Location
District
Province
Ward Number
Ward Councillor
Ward ()
Fault reference number
Your ward councillor can only escalate your issue if you already have a fault reference number from the municipality.
Don't have a reference number?
If you dont have a reference yet you can get one instantly via WhatsApp.
Get Fault Reference
Enter your contact details
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Get Reference Number
Report Water Fault
Report Power Fault
Report Roads Issue
Report Parks Issue
A new page will open after clicking these buttons.
This current page will not close and you can come back to it after sending the WhatsApp message to the municipality.
Moving eThekwini upwards, ward by ward.
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